Poloniex account locked with $15,000 in it for over 30 days

I have tried contacting everyone I can find with any ties to Poloniex, each time I was met with no reply. $15,000 might not be a lot for some people but for me it's the difference in being able to pay my bills. I have waited over 30 days with no reply to my ticket. Please help me by upvoting this so Poloniex will be forced to fix this for me. Thank you so much for all your help. Ticket #228146.

UPDATE: I just tried to login to my account and it let me login now but now I am stuck at the profile section and it won't let me go anywhere else. Not sure if it's intentional or my account is really messed up now.

Submitted July 16, 2017 at 05:33AM by tommymeme
via reddit http://bit.ly/2umGs05